Refund policy
Crypt Keeper Coffee – Refund & Returns Policy
Coffee & Consumable Products
Because our coffee is freshly roasted and is a perishable food product, all coffee sales are final once the order has shipped. We cannot accept returns or issue refunds for taste preference, change of mind, or unopened bags.
Exceptions (we will make it right):
- Your order arrives damaged
- You received the wrong item
- There is a clear quality issue (e.g., mold or packaging failure)
Please contact us within 7 days of delivery with your order number and photos. We will offer a replacement or refund at our discretion.
Merchandise (non-coffee items)
Unused merchandise in original packaging may be returned within 30 days of delivery for a refund or exchange.
- Customer is responsible for return shipping unless the item was incorrect or defective.
- Items must be in sellable condition.
Subscriptions
Subscription orders follow the same rules above. Once a subscription shipment has been roasted and shipped, that cycle is non-refundable. You can cancel future shipments at any time (see our Subscription & Cancellation Policy).
How to Request a Refund or Replacement
Email us at DeadBrewer@CryptKeeperCoffee.com with your order number and a brief description of the issue. We'll respond as quickly as possible.
Crypt Keeper Coffee – Subscription & Cancellation Policy
Subscriptions
Crypt Keeper Coffee subscriptions (including coffee, merch bundles, or other recurring offerings) renew automatically on a monthly or selected interval basis at the then-current price, plus applicable taxes and shipping. By subscribing, you authorize us to charge your payment method on file for each renewal period until you cancel.
Cancellation
You may cancel your subscription at any time through your account settings on our website or by emailing us at DeadBrewer@CryptKeeperCoffee.com. Cancellation takes effect at the end of your current billing period. You will continue to receive any remaining shipments already paid for. No partial-period refunds are provided for the current cycle unless required by law.
Refunds
We do not offer refunds on subscription payments once a billing cycle has begun, except where required by applicable law or in cases of clear error on our part. Defective or incorrect products may be eligible for replacement or credit per our standard Returns Policy.
Changes
We reserve the right to modify subscription terms, pricing, or this policy with reasonable notice. Continued use after changes constitutes acceptance.
Questions? Contact us at DeadBrewer@CryptKeeperCoffee.com
This policy is effective as of Aug 1st 2026 and applies to all Crypt Keeper Coffee subscriptions.